FAQ

Sizing

Q: How do I know what size I should get for the garments?
A: We are in the midst of compiling the key sizing measurements for each garment, which we would include in the product description. In the meantime, you can refer to Sizing Information for some general guidelines on our sizing.

Delivery

Q: Can I request for items in a single order to be delivered to different addresses?
A: We can only send items within a single order to a single address. If you require items to be sent to multiple addresses, please place separate orders for each delivery address.

Q: Can I self-collect the items?
A: At the moment, we do not offer any self-collection service for orders placed online. If you wish to pick up the items personally, you can purchase them at any of our partner retail stores listed on our website (Where to Get). Please do contact the individual stores for their opening hours, as well as item availability before heading over.

Payment

Q: Can I pay via credit card?
A: Certainly! Our checkout system is linked to PayPal where you can make payment via a credit card.You do not need to have a PayPal account in order to do that.

Q: I am making a purchase from overseas, how do I make payment?
A: You can select PayPal as your payment option at checkout and pay using your PayPal account or a credit card. For delivery to an overseas address, please contact us prior to placing your order so that we can ensure that the shipping charges are accurate before payment is made.

Q: When do I have to make payment after placing my order?
A: At checkout, you will be prompted to select payment method. If you choose to pay by PayPal or credit card, you will be directed to PayPal immediately for payment processing. If you choose to pay by bank transfer, you will be guided to confirm your order, after which you will receive an email from us listing the items you have ordered and the total value of your order. You can then proceed to make payment via fund transfer within 5 working days to secure the items. If payment is not received within the stipulated time frame, we may release the items for sale to other customers. If you foresee a delay in making the payment, please contact us so that we can make the necessary arrangements to hold the items for you. The items will be sent out upon receipt of payment.

Q: How do I know if my payment has been received?
A: If you are making payment via PayPal, you will be directed back to the webstore once payment has been received successfully. If you are making payment via fund transfer using the ATM or Internet Banking, please take note of the transaction reference number and email it to us together with your order number. We will inform you once we have received the payment and will proceed to dispatch your order.

General

Q: Can I get your products from any shops?
A: Selected Little by Little apparel and Keptin-Jr range of organic cuddles are available in various retail stores located across the island. Please refer to our website (Where to Get) for details on store locations. We recommend that you give the stores a call to check on item availability before heading over.

Exclusive distributor for Keptin-Jr and OrganicEra in Singapore.